LOS ANGELES, CA – 4PatientCare, Inc., a leader in online appointment scheduling, was awarded Best of Show for its voice-enabled online appointment scheduler at CT Expo in Los Angeles this month. CT Expo and CMP Media presented the Best of Show awards to honor exhibitors with products, services and technologies that are driving innovation in the telecommunications industry.
Utilizing the carrier-class hosting platform of Interactive Telesis and speech recognition technology from SpeechWorks (NASDAQ: SPWX), 4PatientCare provides a voice-enabled appointment scheduling service and an integrated reminder service that is focused on ease-of-use, and is an effective time management solution for today’s connected world. 4PatientCare’s voice-enabled schedule agent allows a patient to call their doctor at anytime to schedule an appointment. The integrated reminder notifies a customer of their appointment, and also allows the customer to re-schedule if they cannot make it, without having to call back. The solution is fully automated – reducing personnel costs and eliminating vacant appointment slots for the doctor while providing 24X7 convenience for the patient.
4PatientCare is combining the power of the Internet with telephony and speech recognition technologies to help businesses of all sizes with appointment scheduling. User response has been very positive. According to Dr. Orlando Guiang of Mira Mesa Optometry in San Diego, “4PatientCare is very easy to use and our patients have given us a lot of positive feedback. I had evaluated a number of scheduling software packages for my office. This was by far the most intuitive to use and the integration with my voice mail system has created an added convenience for my patients when they reach us after hours or when our phones are busy. I would highly recommend 4PatientCare.”
“CT Expo is the largest and most comprehensive event for service providers, software developers and system integrators across the globe, ” said Dr. John Harding, president and CEO of 4PatientCare. “Being awarded Best of Show for our online appointment scheduler from a field of 300 exhibitors is a reflection of the quality of service we offer our customers. Our solutions enable companies to increase customer convenience, lower transaction costs, build better customer relationships, and improve profitability.”
For a one-minute clip of the 4PatientCare scheduler in action, click here.
About CT Expo
CMP Media’s Converging Communications Group (CCG) produces five trade events each year covering the hottest topics driving the telecommunications industry. These events, including CT Expo, cover the convergence and broadening application of CTI technologies, the Internet Telecom revolution, customer relationship management, the evolution of traditional call centers into web-based, multimedia contact centers, and the use of old economy customer service standards in online transactions. CCG Expos take a leadership role in defining and redefining the future of telecommunications. www.CMPevents.com CMP Media Inc.
CMP Media Inc.
www.CMPnet.com is a leading high-tech media company providing essential information and marketing services to the entire technology spectrum-the builders, sellers and users of technology worldwide. Capitalizing on its editorial strength, CMP is uniquely positioned to offer marketers comprehensive, integrated media solutions tailored to meet their individual needs. Its diverse products and services include newspapers, magazines, Internet products, research, direct marketing services, education and training, tradeshows and conferences, custom publishing, testing and consulting.