Client Resources

Keep your patients informed as circumstances change. We can help your practice follow best practices as you develop and deploy content.

Ask patients to submit specific information ahead of time to minimize their time spent in the waiting room. Send registration requests via email after booking or post the link online.

Please review the content of your pre-appointment messaging. Ask our support team to restart any suspended services according to your reopening date.

We recommend you change the content of any product pick-up messaging. Use our two-way texting feature to facilitate a no-contact delivery or curbside pick-up protocol.

We recommend you tweak the content of your recall messaging. We also recommend you run your recall campaign before the first of the month to recapture patients if you previously suspended recalls.

We suggest you adjust the content of your reminder messaging. Contact our support team to enable any suspended services based on your reopening date.

Please check your online calendar and block out availability until your reopening date. Contact our team to change appointment types, length, or frequency.

With our two-way texting feature, patients can text from their car upon arrival and staff can use the dashboard to reply and allow entry.

Include screening questions at every pre-appointment touchpoint to ensure patients don’t make or attend an appointment if they have COVID-19 symptoms or exposure.

Please update your appointment reminder and pre-appointment messaging to include telehealth provider links as appropriate.