Patient Engagement Platform
Elevate the patient experience with personalized, timely communications
Build a Robust Client Base
One no-show a day costs a practice $75k per year on average
Leverage the power of a one-stop shop for patient engagement with a solution that uses data-backed, multimodal communication methods to handle all recalls, appointment reminders, exam confirmations, and no-show follow-ups.
Automated Patient Recalling
Our Patient Engagement Platform leverages existing patient data to send personalized, automated communications to patients when they are due for an appointment. All communications are sent in accordance with our patented Intelligent Escalation System, which focuses on contacting patients over set time intervals using a variety of communication methods.
The Patient Engagement Platform helps your patients show up on time and prepared for their appointment thanks to pre-appointment reminders sent via phone, email, and/or text. Knowing ahead of time whether your patients intend to attend their appointments helps you avoid sudden gaps in your schedule and keep your calendar full.
When the inevitable no-show occurs, our Patient Engagement Platform jumps into action, sending an automatic communication encouraging the patient to rebook an appointment through our real-time Web Scheduler. This ensures your patients remain engaged and helps keep your practice top of mind.
Manage Your Online Reputation
75% of patients are influenced by online feedback on a practice
Through patient surveys and our automated review system, we help you access valuable information about your practice and better manage online conversations about your business.
Tailored Customer Surveys
Our Patient Engagement Platform automatically sends an industry-backed Net Promoter Score customer satisfaction survey to your patients following their appointment, helping you secure important details about their visit. This information allows you to adjust your operations in ways that benefit both you and your patients.
Seamlessly integrated into our post-appointment survey, our review system encourages patients who had a positive experience at your practice to leave a review on platforms like Yelp, Google, and Facebook. This helps you gain more control over your online reputation — an important action to take as patients increasingly turn to review platforms before booking an eye care appointment.
Communicate With Patients Instantly
Text message reminders reduce optometry no-show rates by 38%
Make communicating with patients easier than ever with two-way texting, automated product pick-up notifications, and personalized e-blasts.
With two-way texting, you can have patients text you when they arrive at your office and respond to them when you’re ready for their appointment, minimizing the time they spend in the waiting room. Your team can also use our two-way texting feature to notify patients when sudden schedule changes occur and to secure faster responses to administrative questions.
Product Pick-Up Notifications
The Patient Engagement platform will automatically notify your patients when their glasses or contacts arrive at your practice, minimizing administrative tasks for your staff while increasing patient communication.
Keep your practice top of mind for your patients through newsletters and e-blasts that update them on your services, useful eye care information, seasonal news, and more. Our platform also lets you send personalized birthday messages, helping you foster meaningful relationships that are built to last.
Launch your Patient Engagement Platform with confidence
Wondering how to make the most of your Patient Engagement Platform? Our Customer Success team will be with you every step of the way. We provide training touchpoints during the onboarding process and are available via phone, email, and chat to answer any questions that may arise.
Partnering with other key players in the eye care industry, we help optimize our customers’ operationsLearn More
What Our Clients Say
We’ve earned our five-star reputation by listening to and addressing our clients’ needs from day one.
Double-digit growth over 10 years
I could not have done it without the constant innovation from 4PC. Their new products enable me to reach my existing patient base and acquire new patients to allow my private practice to grow!
Dr. Steve Rubinstein
Sound Shore Vision
Many thanks to the 4PC team
We have been clients for almost five years and have been extremely happy! The customer service is top notch! The products are all an asset to the practice and we highly recommend 4PatientCare!
Dr. Ryan Stybel
Positive Eye Ons
Another satisfied client
Great customer service, cutting edge technology, and fabulous staff!
Sandra Call Sultan
The Eye Works Optometry
On-call support with humor and patience
4PC is always striving to offer new technology and services for us to better communicate with our patients. The tech support team is outstanding and provides on-call support without hesitation.
Dr. Frances Leung
Granite Pointe Eye Care
We’ve been working with 4PatientCare for many years and have always been happy with their product and their customer care.
Vision Source Madison
A game-changer for a busy practice
I highly recommend this company to anyone who wants to streamline their patient communications and have the latest and greatest technology at their fingertips!
Office Manager, Catonsville Eye Group